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Our Service Standards

We seek to help employers worry less about implementing and managing their company benefits packages and instead have more time to focus on the interest of their plan participants.

As we focus on serving businesses in our local New England region, we employ a systematic, repeatable prudent process for our clients. By working together as a team, we believe we can better serve your needs and provide ongoing support and advice. Our service standards help our clients feel confident that our actions speak louder than our words. These service standards are:

  • Act in a 3(38) fiduciary capacity to assist in mitigating fiduciary liability exposure for our committee members
    • We can also act in a 3(21) non-discretionary capacity if desired
  • No broker-dealer affiliation and we act legally on the side of the table with our clients
  • Flat dollar fee-for-service model, no commissions
  • 3 year lock on fee schedule along with a service guarantee
  • Provide a comprehensive, globally accepted fiduciary standards of excellence relative to governance/oversight
  • Fiduciary Vault to maintain applicable documentation to support fiduciary decisions
  • Provide quarterly agenda/materials along with draft meeting minutes
  • Provide ERISA counsel drafted policy templates
  • Plan participant support
    • Monthly participant communications letter
    • Monthly Financial Wellness Webinars
    • Quarterly Telephonic Outreach for 1-on-1 support
    • Semi-Annual Onsite or Virtual Group/Individual sessions
    • Customized Enrollment Video